Gen 4's Terms & Conditions

1 Introduction & Applicability

Please read these Terms & Conditions carefully before using the gen4.wine website and all related services (collectively referred to as "gen 4" or the "Platform"). By registering on this Platform or using any of its services, you automatically agree to these Terms & Conditions.

Gen 4's Terms & Conditions apply to all registered and unregistered users in Bangladesh. Where both English and Bengali versions exist, the Bengali version shall be considered authoritative for users in Bangladesh.

2 Account Registration & Eligibility

To create an account on Gen 4, the following conditions must be met:

• The registrant must be at least 18 years must be.
• Each individual only One Account you may create — multiple accounts using the same IP address, device, or payment method are not permitted.
• You must provide your correct name, date of birth, mobile number, and email address at the time of registration.
• Gen 4 reserves the right to close any account created with false information at any time.
• Keeping your account password secure is your own responsibility. You should never share your password with anyone else.

Account Verification Process

After registration, gen 4 will send a verification code to your registered mobile number or email. You must use this code to activate your account. Some services may be limited until verification is complete.

3 Identity Verification (KYC)

To deposit or withdraw funds on Gen 4, you must complete the KYC (Know Your Customer) process. The following documents may be required:

• Scanned copy of National ID (NID) or passport
• Selfie holding your ID document
• Proof of recent mobile banking transaction (where applicable)

KYC verification is usually completed within 24 hours. If the submitted documents are unclear or incomplete, gen 4 may request resubmission.

4 Deposit & Payment Policy

Gen 4 supports Bangladesh's most popular mobile banking methods for deposits. Currently accepted payment options:

• bKash — Both personal and merchant accounts are accepted
• Nagad — with fast processing
• Rocket (Dutch-Bangla Mobile Banking)

Deposit Limits

• Minimum Deposit: ৳200
• Maximum Single Deposit: ৳50,000
• Daily maximum deposit: ৳1,00,000

Deposits are usually credited to your account instantly. If there is any delay, please contact our support team and provide your transaction reference number.

5 Withdrawal Policy

The rules for withdrawing funds from Gen 4 are detailed below:

• Minimum withdrawal amount: ৳500
• Maximum single withdrawal: ৳2,00,000
• Daily Maximum Withdrawal: ৳5,00,000
• Processing Time: 24 to 72 hours (Business days)

Withdrawal Requirements

• KYC verification must be completed.
• Withdrawals are permitted once the deposited amount has been wagered at least once.
• To withdraw bonus funds, the wagering requirements associated with that bonus must be met.
• Withdrawals can only be made to the same payment method used for the deposit.

Gen 4 reserves the right to temporarily suspend withdrawals if fraudulent activity or money laundering is suspected, and will conduct the necessary investigation.

6 Bonus & Promotion Terms

Gen 4 offers a variety of bonuses and promotions. Each offer has its own terms and conditions, which are On the promotions page are detailed there.

General Bonus Terms & Conditions

• Each bonus has a specific Wagering Requirements which is typically 15 to 35 times the bonus amount.
• Once a bonus is activated, it must be used within the specified period, otherwise it will expire.
• Multiple bonuses cannot be used simultaneously.
• The welcome bonus applies to first deposits only.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.

Cashback & Reload Bonus

Cashback bonuses are generally awarded on a weekly basis and apply to losses up to a specified amount. Reload bonuses require a minimum deposit. In both cases, bonus expiry dates and wagering requirements apply.

7 Gaming Rules

All games available on Gen 4 — slots, Live Casino, and table games — are operated by licensed third-party game providers. Every game runs on Random Number Generator (RNG) technology, ensuring completely fair outcomes.

• Gen 4 reserves the right to void any round where a technical error causes an abnormal outcome.
• In the event of a dispute over a game result, gen 4's decision shall be considered final.
• If your internet connection is lost, any active bets will be saved on the provider's server and will be visible once you reconnect.
• Certain games cannot be played with bonus balance — this will be noted in the respective game's description.

Live Casino

Live Casino games are hosted by real-time dealers. Applicable table limits are clearly displayed in the game lobby. During a live session, the dealer's decision is final.

8 Betting Rules

Gen 4's betting section offers Sports Betting and wagering on a variety of other events. The key rules for betting are as follows:

• Once a bet is confirmed, it cannot be cancelled.
• Odds provided before a match begins are subject to change — the odds at the time the bet is confirmed are final.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• System bets, combo bets, and single bets each have their own payout rules, which are detailed on the bet page.
• Odds may change during live betting due to network delays.

9 Prohibited Activities

The following activities are strictly prohibited on Gen 4. Violations may result in account termination, forfeiture of funds, and legal action:

• Multiple Accounts: Operating multiple accounts under the same identity.
• Bots & Automation: Using automated software or bots in games or betting.
• Bonus Abuse: Playing artificially to meet bonus wagering requirements.
• Collusion: Colluding with other players to influence game outcomes.
• Fraud: Creating an account or completing a payment using false information.
• Money Laundering: Using the platform for illegal payment processing.
• Hacking: Attempting unauthorized access to the platform's systems or another user's account.

Gen 4 uses automated technology to detect suspicious activity. Accounts and withdrawals may be temporarily suspended during an ongoing investigation.

10 Data Protection & Privacy

Gen 4 places the highest priority on protecting users' personal information. Data collected during your use of the platform is used solely for providing services, verifying identity, and preventing fraud.

• All personal data is protected through SSL encryption.
• Payment information is never shared with third parties.
• You can opt out of marketing communications at any time.

For more details, visit our Privacy Policy Read.

11 Responsible Gaming

Gen 4 believes gaming should be entertainment — not a financial solution or source of income. That's why we are committed to responsible gaming and offer users the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits at your convenience.
• Session time limit: Option to limit continuous gaming sessions.
• Voluntary Break: Option to self-suspend your account for a set period.
• Permanent Exclusion: Option to permanently close your account and exit the platform.

If you notice signs of gaming addiction, contact our support team immediately or Responsible Gaming Visit the page.

12 Account Closure & Termination

Gen 4 reserves the right to temporarily or permanently close an account in the following circumstances:

• Breach of terms and conditions.
• Fraudulent or suspicious activity.
• Providing false information.
• Order from a court or regulatory authority.

Users may request account closure at any time. Any verified balance can be withdrawn before closure, but bonus balances will be forfeited.

13 Changes to Terms & Conditions

Gen 4 reserves the right to modify, add to, or remove these terms and conditions at any time. For significant changes, a notification will be sent to your registered email or mobile number. Continued use of the platform after any changes will be considered acceptance of the updated terms.

The latest terms will always be available on this page. Check the "Last Modified" date at the top of the page to confirm you're reading the most current version.

14 Contact & Support

If you have any questions or concerns about the terms and conditions, please contact our support team:

• Email: support@gen4.wine
• Live Chat: Log in to the platform and reach us via live chat at any time.
• Support Hours: 7 days a week, 24 hours a day.